Frequently asked questions
Are any purchases final sale?
Yes — custom-made phone cases are final sale since they’re made specifically for your device and personalization, so they can’t be returned or exchanged.
All other products are eligible for a refund or exchange, as long as they meet our return requirements.
When will I get my order?
You can expect your order to arrive within 5 to 7 days — guaranteed. Our shipping is fast, reliable, and tracked whenever possible.
Where are your products manufactured?
Our products are created through a multi-stage manufacturing process across several countries, allowing us to use the best materials and techniques from each region. All orders are shipped directly from Canada after passing our quality checks.
How much does shipping cost?
We don’t charge anything at all. Shipping is 100% free worldwide, no matter where you live.