Refund policy

Caseblan operates this store and website to provide you with a curated shopping experience (the “Services”). This Return & Refund Policy describes how returns, exchanges, and refunds are handled when you make a purchase using the Services. By placing an order through the Services, you agree to the terms outlined below.

Eligibility for Returns

  • To be eligible for a return, items must be:

    • Unused, unworn, and in the same condition that you received them.

    • In their original packaging, with all tags and accessories included.

  • Proof of purchase (such as your order confirmation or receipt) is required for all returns.

  • Certain items may be non-returnable for hygiene, customization, or clearance reasons. These exceptions will be clearly noted at the time of purchase.

Timeframe for Returns

  • You may request a return within 14 days of receiving your order.

  • Requests made after 14 days may not be accepted.

Refund Process

  • Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

  • If approved, a refund will be processed to your original payment method within 5–10 business days.

  • Shipping fees, customs duties, and other charges are non-refundable, unless required by law.

  • If you paid with a promotional discount or gift card, the refunded amount will reflect the actual purchase price paid.

Exchanges

  • If you would like to exchange an item for a different size, style, or color, please initiate a return for the original item and place a new order for the replacement item.

  • Exchanges are subject to stock availability.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products.

  • Final sale or clearance items.

  • Gift cards or digital products.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective, damaged upon arrival, or the wrong product was shipped.

  • We recommend using a trackable shipping method, as Caseblan is not responsible for lost or undelivered return shipments.

Damaged, Defective, or Incorrect Items

  • If you receive an item that is damaged, defective, or incorrect, please contact us at contact@caseblan.com